At allpay cards, we’re driven by a genuine commitment to our clients. Every year, we ask for honest feedback so we can keep improving, and the 2025 survey results show that our passion for service is making a real difference.

Outstanding service, trusted by clients

• Customer service Rating: 4.9 out of 5
• Overall experience: 4.7 out of 5
• Net Promoter Score (NPS): 81.82 (world-class by any standard)
• Performance: 94% of clients rated our performance as “Excellent” or “Very Good”
• Ease of doing business: 97% found working with allpay cards “Very Easy” or “Easy”

What our clients say:

“We have had a great relationship with allpay cards throughout the years. If any issues come up the team has always acted quickly in finding solutions for those issues. Service is quick, and our partners are happy with the services as well, and that’s most important.” - Omar Orn Olafsson, Rapyd Europe Hf / Rapyd Payments Limited

“Very reliable service, and if ever things do go wrong, they act quickly to put things right. The team are professional and friendly and clearly care about the relationships with their clients.” - Melanie Wilkinson, OnePay

“Prompt, helpful, well informed. On the rare occasion we have a problem it is dealt with very well.” - Tom Mason, Algbra

“Easy to use, convenient, great design. Customer service is also excellent and very friendly.” - Jose Dominic Campaner, Marcura Equites FZE Philippines

“It is a pleasure dealing with allpay - they are very helpful and supportive.” - Andrew Michael Askey, MuchBetter

“Very positive attitude. Very short response times. The team is knowledgeable and open to support.” - Simeon Hristov, Paynetics

“For the short period we have worked with allpay cards, I can say it's very positive by all parties that I have worked with. The bureau migration was easy and fast. The onboarding process was fairly easy thanks to the Account Manager that we have assigned to us.” - Ivaylo Savov, Paynetics

Our commitment

We’re proud that our clients notice and appreciate our dedication, but we know there’s always more to do. Every piece of feedback helps us improve, and we’re committed to making allpay cards even better for our clients in the year ahead.

“At allpay cards, putting our clients first isn’t just a value, it’s how we work every day. Seeing such positive feedback in this year’s survey is incredibly rewarding for the whole team. We’re proud that our clients trust us to deliver, and we’re committed to listening, improving, and supporting them every step of the way.” - Emily Lovelock, Sales Director, allpay cards

Thank you to everyone who took part in the survey and for your continued trust in allpay cards. If you’re looking to launch a new card or want to find out how our team can support your business, we’d love to hear from you. Get in touch with us today to start your journey with allpay cards.